{"id":1417,"date":"2021-07-05T15:15:08","date_gmt":"2021-07-05T15:15:08","guid":{"rendered":"https:\/\/www.cortec.pt\/comunicacoes-unificadas\/"},"modified":"2021-09-28T09:44:49","modified_gmt":"2021-09-28T08:44:49","slug":"unified-communications","status":"publish","type":"page","link":"https:\/\/www.cortec.pt\/en\/unified-communications\/","title":{"rendered":"Unified Communications"},"content":{"rendered":"

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Unified<\/span>
\nCommunications<\/h1>\n

[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”60″ padding_bottom=”60″][vc_column css_animation=”none”][vc_column_text]<\/p>\n

Unified Communications for Contact between employees| Contact centre | Communication Systems and Mobility<\/p>\n

[\/vc_column_text][vc_separator type=”normal” color=”#a5c637″ thickness=”1″ up=”15″ down=”20″][qode_elements_holder number_of_columns=”two_columns” columns_proportion=”66_33″][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no” item_padding=”0 15px 0 0″ item_padding_600_768=”0px” item_padding_480_600=”0px” item_padding_480=”0px”][vc_column_text]Unified communications provide communication and mobility solutions. They gather and connect all forms of interaction, between employees, in the course of their duties: e-mail, telephone, fax, instant messenger, conference call and web collab, among others.[\/vc_column_text][vc_empty_space height=”15px”][vc_column_text]Nowadays, many companies and business areas depend on the performance of their communications, as they are increasingly digital and technologically evolved. Thus, all employees must remain connected to each other and also to customers and partners.[\/vc_column_text][vc_empty_space height=”15px”][vc_column_text]Enhance your business\u2019 productivity and facilitate the connection with a multifunctional platform of unified communications. At Cortec, we develop and implement communication solutions, connectivity and mobility for the hotel business and tourism, health and well-being, retail and business areas, and companies from varied sectors.[\/vc_column_text][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”top” advanced_animations=”no” item_padding=”0 0 0 15px” item_padding_600_768=”45px 0 0 0″ item_padding_480_600=”45px 0 0 0″ item_padding_480=”45px 0 0 0″][vc_single_image image=”1179″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_left” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f6f7f7″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”two_columns”][qode_elements_holder_item vertical_alignment=”middle” advanced_animations=”no” item_padding=”0px” item_padding_600_768=”0px” item_padding_480_600=”0px” item_padding_480=”0px”][vc_single_image image=”1175″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”middle” advanced_animations=”no” item_padding=”0 9% 0 45px” item_padding_600_768=”45px 7% 0″ item_padding_480_600=”45px 7% 0″ item_padding_480=”45px 7% 0″][vc_column_text]<\/p>\n

What do unified communications provide?<\/h2>\n

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Capacities from 8 to 2000 extensions;<\/p><\/div>

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\u201cClick to Call\u201d from any app or browser;<\/p><\/div>

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100% IP telephony or hybrid (IP, digital and analogical);<\/p><\/div>

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Traditional Telephone terminal (wired and wireless), Web browser or APP (iOS & Android);<\/p><\/div>

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Call recording;<\/p><\/div>

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Audio and video conferences;<\/p><\/div>

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Instant messenger;<\/p><\/div>

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Mobility;<\/p><\/div>

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Phone records;<\/p><\/div>

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Call answering and automatic processing;<\/p><\/div>

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Integration with external applications (ERP & CRM) and directories (Exchange ou LDAP).<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f5f6f6″][vc_column offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”60px”][\/vc_column][\/vc_row][vc_row css_animation=”element_from_left” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f6f7f7″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”three_columns”][qode_elements_holder_item vertical_alignment=”middle” advanced_animations=”no” item_padding=”0 45px 0 9%” item_padding_600_768=”0 7% 45px” item_padding_480_600=”0 7% 45px” item_padding_480=”0 7% 45px”][vc_column_text]<\/p>\n

Contact Center<\/h2>\n

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Voice, text, e-mail and video in converging networks;<\/p><\/div>

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Customer Relationship Manager (CRM);<\/p><\/div>

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Business Apps;<\/p><\/div>

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IP networks and voice apps based on IP;<\/p><\/div>

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Integration with ERP\/CRM \u2013 Automatic Pop up of information sheets, \u201cClick to Call\u201d;<\/p><\/div>

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Automatic call back of missed calls and contact requests;<\/p><\/div>

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E-mail distribution, Web-Based Chat & Call me Back, Facebook & Twitter Chat;<\/p><\/div>

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Fixed and mobile call recording solutions;<\/p><\/div>

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Simplified management for a centralised call centre management;<\/p><\/div>

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Information Reports.<\/p><\/div>[\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”middle” advanced_animations=”no” item_padding=”0px” item_padding_600_768=”0px” item_padding_480_600=”0px” item_padding_480=”0px”][vc_single_image image=”1178″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”50″ padding_bottom=”50″ background_image=”950″][vc_column][qode_elements_holder number_of_columns=”two_columns” columns_proportion=”75_25″][qode_elements_holder_item vertical_alignment=”middle” advanced_animations=”no” item_padding=”0 35px 0 0″ item_padding_600_768=”0 0 35px 0″ item_padding_480_600=”0 0 35px 0″ item_padding_480=”0 0 35px 0″][vc_column_text]<\/p>\n

Contact us to enhance the productivity and interaction between employees, customers and partners, using unified communications<\/p>\n

[\/vc_column_text][\/qode_elements_holder_item][qode_elements_holder_item horizontal_alignment=”center” advanced_animations=”no”][vc_column_text] Contact Us <\/a>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”element_from_fade” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_image=”1164″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”center” advanced_animations=”no” item_padding=”100px 0″ item_padding_600_768=”130px 0″ item_padding_480_600=”130px 0″ item_padding_480=”130px 0″ item_padding_768_1024=”130px 0″][vc_column_text] Unified Communications [\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”60″ padding_bottom=”60″][vc_column css_animation=”none”][vc_column_text] Unified Communications for Contact between employees| Contact…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1417","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\n\t\t\n