\nSupport<\/h1>\n
[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”60″ padding_bottom=”60″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”two_columns” columns_proportion=”66_33″][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no” item_padding=”0 15px 0 0″ item_padding_600_768=”0px” item_padding_480_600=”0px” item_padding_480=”0px”][vc_column_text]<\/p>\n
We have an expert, certified and skilled Technical support team to address all challenges concerning infrastructures, network security, information and communication technologies.<\/p>\n
[\/vc_column_text][vc_empty_space height=”15px”][vc_column_text]Whether in maintenance or occasional assistance, our intervention is swift, safe and effective. Regardless of the type of business, market area or dimension, we are there to solve problems or help to improve the performance and features of your devices, services and solutions. Our goal is always to enhance the productivity of your business, simplifying processes taking advantage of the most advanced technologies.[\/vc_column_text][\/qode_elements_holder_item][qode_elements_holder_item vertical_alignment=”top” advanced_animations=”no” item_padding=”0 0 0 15px” item_padding_600_768=”45px 0 0 0″ item_padding_480_600=”45px 0 0 0″ item_padding_480=”45px 0 0 0″][vc_single_image image=”1021″ img_size=”full” qode_css_animation=””][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_left” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_bottom=”60″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”center” advanced_animations=”no” item_padding=”0 12% 45px” item_padding_600_768=”0 0 45px” item_padding_480_600=”0 0 45px” item_padding_480=”0 0 45px”][vc_column_text]<\/p>\n
Support and Technical Assistance 24 \/ 7<\/h2>\n
[\/vc_column_text][vc_separator type=”small” position=”center” color=”#a5c637″ thickness=”1″ up=”15″ down=”20″ width=”100″][vc_column_text]<\/p>\n
We provide several contract modalities of support and technical assistance.<\/p>\n
[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#a5c637″ item_padding=”25px 23px” custom_class=”ws-block-hover ws-bkg-gradient”][vc_column_text]![\"\"](\"https:\/\/www.cortec.pt\/wp-content\/uploads\/2021\/07\/icon-assistencia-1.svg\"){kind=icon}
[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text]<\/p>\n
Help Desk Online<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] 24h support on attendance<\/p><\/div> Remote or face-to-face support<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0px” item_padding_600_768=”40px 0 0 0″ item_padding_480_600=”40px 0 0 0″ item_padding_480=”40px 0 0 0″][\/qode_elements_holder_item][\/qode_elements_holder][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#a5c637″ item_padding=”25px 23px” custom_class=”ws-block-hover ws-bkg-gradient”][vc_column_text] Monitoring and Technical Management <\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Outsourcing Supervision and Managed Services<\/p><\/div> Dedicated on-site services provision<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0px” item_padding_600_768=”40px 0 0 0″ item_padding_480_600=”40px 0 0 0″ item_padding_480=”40px 0 0 0″][\/qode_elements_holder_item][\/qode_elements_holder][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#a5c637″ item_padding=”25px 23px” custom_class=”ws-block-hover ws-bkg-gradient”][vc_column_text] 24\/7 Support [\/vc_column_text][vc_empty_space height=”20px”] Support 24 hours, 7 days a week and 365 days a year, for customers with a technical support contract<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″][vc_empty_space height=”40px”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#a5c637″ item_padding=”25px 23px” custom_class=”ws-block-hover ws-bkg-gradient”][vc_column_text] Support On-Site<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Technical assistance with national coverage<\/p><\/div> Response time: less than 4 hours<\/p><\/div> From one of our main offices or by partnership agreement on the islands<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”5\/12″][vc_empty_space height=”40px”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#a5c637″ item_padding=”25px 23px” custom_class=”ws-block-hover ws-bkg-gradient”][vc_column_text] Installation and Maintenance <\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] We implement and monitor the performance of the solutions given to clients<\/p><\/div> Internal skilled resources are applied together with expert partners<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”60″ padding_bottom=”60″ background_color=”#f6f7f7″][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”center” advanced_animations=”no” item_padding=”0 12% 45px” item_padding_600_768=”0 0 45px” item_padding_480_600=”0 0 45px” item_padding_480=”0 0 45px”][vc_column_text]<\/p>\n [\/vc_column_text][vc_separator type=”small” position=”center” color=”#a5c637″ thickness=”1″ up=”15″ down=”20″ width=”100″][vc_column_text]There are several technical support contract plans. Choose accordingly to your needs and ensure efficient and swift support, completely suitable for your business. Customers with technical support contracts can add other service packages.[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”996″ img_size=”full” qode_css_animation=””][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#ffffff” item_padding=”30px 23px”][vc_column_text]<\/p>\n Standard<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Remote Support\/Phone included<\/p><\/div> \u201cOn-site\u201d Service (limited)<\/p><\/div> 8 X 5 Availability<\/p><\/div> Maximum response time: Next Business Day<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0px” item_padding_600_768=”40px 0 0 0″ item_padding_480_600=”40px 0 0 0″ item_padding_480=”40px 0 0 0″][\/qode_elements_holder_item][\/qode_elements_holder][vc_single_image image=”997″ img_size=”full” qode_css_animation=””][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#ffffff” item_padding=”30px 23px”][vc_column_text]<\/p>\n Service Desk<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Remote Support\/Phone included<\/p><\/div> \u201cOff-site\u201d Service<\/p><\/div> 8 X 5 Availability<\/p><\/div> Maximum response time: 4 Hours<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0px” item_padding_600_768=”40px 0 0 0″ item_padding_480_600=”40px 0 0 0″ item_padding_480=”40px 0 0 0″][\/qode_elements_holder_item][\/qode_elements_holder][vc_single_image image=”998″ img_size=”full” qode_css_animation=””][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#ffffff” item_padding=”30px 23px”][vc_column_text]<\/p>\n Service Desk 24\/7<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Remote Support\/Phone included<\/p><\/div> \u201cOff-site\u201d Service<\/p><\/div> 24X7 Availability<\/p><\/div> Maximum response time: 4 Hours<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”40px”][vc_single_image image=”999″ img_size=”full” qode_css_animation=””][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#ffffff” item_padding=”30px 23px”][vc_column_text]<\/p>\n Base<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Remote Support\/Phone included<\/p><\/div> \u201cOff-site\u201d Service<\/p><\/div> 8 X 5 Availability<\/p><\/div> Maximum response time: 4 Hours<\/p><\/div> Hardware Replacement<\/p><\/div> Advance Replacement<\/p><\/div> Software Updates<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”40px”][vc_single_image image=”1000″ img_size=”full” qode_css_animation=””][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#ffffff” item_padding=”30px 23px”][vc_column_text]<\/p>\n Plus<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Remote Support\/Phone included<\/p><\/div> \u201cOn-site\u201d Service<\/p><\/div> 8 X 5 Availability<\/p><\/div> Maximum response time: 4 Hours<\/p><\/div> Hardware Replacement<\/p><\/div> Advance Replacement<\/p><\/div> Software Updates<\/p><\/div> Preventive Maintenance- 1 year<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”40px”][vc_single_image image=”1001″ img_size=”full” qode_css_animation=””][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” background_color=”#ffffff” item_padding=”30px 23px”][vc_column_text]<\/p>\n Advance<\/strong><\/p>\n [\/vc_column_text][vc_empty_space height=”20px”] Remote Support\/Phone included<\/p><\/div> \u201cOn-site\u201d Service<\/p><\/div> 24X7 Availability<\/p><\/div> Maximum response time: 4 Hours<\/p><\/div> Hardware Replacement<\/p><\/div> Advance Replacement<\/p><\/div> Software Updates<\/p><\/div> Preventive Maintenance - 1 year<\/p><\/div>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”center” background_image_as_pattern=”without_pattern” z_index=”” padding_bottom=”80″ background_color=”#f6f7f7″][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”0 10%” item_padding_600_768=”0px” item_padding_480_600=”0px” item_padding_480=”0px”][vc_column_text]Contact Us [vc_row css_animation=”element_from_fade” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f6f7f7″ background_image=”1017″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”center” advanced_animations=”no” item_padding=”100px 0″][vc_column_text] Technical Support [\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”element_from_top” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”60″ padding_bottom=”60″][vc_column css_animation=”none”][qode_elements_holder number_of_columns=”two_columns” columns_proportion=”66_33″][qode_elements_holder_item vertical_alignment=”top” horizontal_alignment=”left” advanced_animations=”no” item_padding=”0 15px 0 0″ item_padding_600_768=”0px” item_padding_480_600=”0px” item_padding_480=”0px”][vc_column_text] We have…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1478","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\n\t\t\n![\"\"](\"https:\/\/www.cortec.pt\/wp-content\/uploads\/2021\/07\/icon-assistencia-2.svg\"){kind=icon}
[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text]<\/p>\n![\"\"](\"https:\/\/www.cortec.pt\/wp-content\/uploads\/2021\/07\/icon-assistencia-3.svg\"){kind=icon}
[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text]<\/p>\n
\n<\/strong><\/p>\n![\"\"](\"https:\/\/www.cortec.pt\/wp-content\/uploads\/2021\/07\/icon-assistencia-4.svg\"){kind=icon}
[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text]<\/p>\n![\"\"](\"https:\/\/www.cortec.pt\/wp-content\/uploads\/2021\/07\/icon-assistencia-5.svg\"){kind=icon}
[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text]<\/p>\nTechnical Support Contracts (TSC)<\/h2>\n
\n<\/a>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"