Technical
Support

We have an expert, certified and skilled Technical support team to address all challenges concerning infrastructures, network security, information and communication technologies.

Whether in maintenance or sporadic assistance, our intervention is swift, safe and effective. Regardless of the type of business, market area or dimension, we are there to solve problems or help to improve the performance and features of your devices, services and solutions. Our goal is always to enhance the productivity of your business, simplifying processes taking advantage of the most advanced technologies.

Assistência Técnica

Support and Technical Assistance 24 / 7

We provide several contract modalities of support and technical assistance.

Help Desk Online

24h support on attendance

Remote or face-to-face support

Monitoring and Technical Management

Outsourcing Supervision and Managed Services

Dedicated on-site services provision

24/7 Support

Support 24 hours, 7 days a week and 365 days a year, for customers with a technical support contract

Support On-Site

Technical assistance with national coverage

Response time: less than 4 hours

From one of our main offices or by partnership agreement on the islands

Installation and Maintenance

We implement and monitor the performance of the solutions given to clients

Internal skilled resources are applied together with expert partners

Technical Support Contracts (TSC)

There are several technical support contract plans. Choose accordingly to your needs and ensure efficient and swift support, completely suitable for your business. Customers with technical support contracts can add other service packages.

Standard

Remote Support/Phone included

“On-site” Service (limited)

8 X 5 Availability

Maximum response time: Next Business Day

Service Desk

Remote Support/Phone included

“Off-site” Service

8 X 5 Availability

Maximum response time: 4 Hours

Service Desk 24/7

Remote Support/Phone included

“Off-site” Service

24X7 Availability

Maximum response time: 4 Hours

Base

Remote Support/Phone included

“Off-site” Service

8 X 5 Availability

Maximum response time: 4 Hours

Hardware Replacement

Advance Replacement

Software Updates

Plus

Remote Support/Phone included

“On-site” Service

8 X 5 Availability

Maximum response time: 4 Hours

Hardware Replacement

Advance Replacement

Software Updates

Preventive Maintenance- 1 year

Advance

Remote Support/Phone included

“On-site” Service

24X7 Availability

Maximum response time: 4 Hours

Hardware Replacement

Advance Replacement

Software Updates

Preventive Maintenance - 1 year