Technical
We have an expert, certified and skilled Technical support team to address all challenges concerning infrastructures, network security, information and communication technologies.
Whether in maintenance or occasional assistance, our intervention is swift, safe and effective. Regardless of the type of business, market area or dimension, we are there to solve problems or help to improve the performance and features of your devices, services and solutions. Our goal is always to enhance the productivity of your business, simplifying processes taking advantage of the most advanced technologies.
Support and Technical Assistance 24 / 7
We provide several contract modalities of support and technical assistance.
Help Desk Online
24h support on attendance
Remote or face-to-face support
Monitoring and Technical Management
Outsourcing Supervision and Managed Services
Dedicated on-site services provision
24/7 Support
Support 24 hours, 7 days a week and 365 days a year, for customers with a technical support contract
Support On-Site
Technical assistance with national coverage
Response time: less than 4 hours
From one of our main offices or by partnership agreement on the islands
Installation and Maintenance
We implement and monitor the performance of the solutions given to clients
Internal skilled resources are applied together with expert partners
Technical Support Contracts (TSC)
There are several technical support contract plans. Choose accordingly to your needs and ensure efficient and swift support, completely suitable for your business. Customers with technical support contracts can add other service packages.
Standard
Remote Support/Phone included
“On-site” Service (limited)
8 X 5 Availability
Maximum response time: Next Business Day
Service Desk
Remote Support/Phone included
“Off-site” Service
8 X 5 Availability
Maximum response time: 4 Hours
Service Desk 24/7
Remote Support/Phone included
“Off-site” Service
24X7 Availability
Maximum response time: 4 Hours
Base
Remote Support/Phone included
“Off-site” Service
8 X 5 Availability
Maximum response time: 4 Hours
Hardware Replacement
Advance Replacement
Software Updates
Plus
Remote Support/Phone included
“On-site” Service
8 X 5 Availability
Maximum response time: 4 Hours
Hardware Replacement
Advance Replacement
Software Updates
Preventive Maintenance- 1 year
Advance
Remote Support/Phone included
“On-site” Service
24X7 Availability
Maximum response time: 4 Hours
Hardware Replacement
Advance Replacement
Software Updates
Preventive Maintenance - 1 year